Frequently Asked Questions

How do I choose my size correctly?

Most of the sizes on the site are the same ones you usually take. However, in certain cases, the items may be sized larger or smaller, when this is the case, I indicate this in the product sheet.

However, being aware that you are more than just a number, and that you are all unique. An item may still not suit you. In this case, I will redirect you to the question “How do I return my order?” » of the FAQ.

Where are the clothes available on the site made?

The clothing offered by Impasse des Sorcerers mainly comes from Italian or Chinese production.

But I'm still looking to bring production closer together!

An item I would like to have is out of stock, what should I do?

Restocking is possible on certain items depending on the quantities available from my suppliers, however, I cannot guarantee that this will happen on the product you would like to have.

It is also entirely possible, depending on returns made by other customers, that one or more items come back into stock.

Anyway, to be informed, I advise you to follow me on Instagram: @limpassedessorciers, where this kind of information will be transmitted in story!

What are the possible payment methods?

Unfortunately, wizard currency is not tolerated by my bank.

I am therefore obliged to offer other means of payment such as: credit card and PayPal transfers.

What delivery methods are possible?

The owls of Impasse des Sorcerers offer several delivery methods: at home with Colissimo and at Relay Points with Mondial Relay.

I cannot choose my Relay Point…

The Point Relais card is ONLY displayed after payment. You just have to wait a little while before it is offered to you.

Is delivery outside France possible?

Yes ! My owls fly internationally with Colissimo (and for Belgium: with Colissimo and Mondial Relay).

What are the order processing times and shipping times?

Your orders will be processed and shipped by me between 24 and 48 hours, on a working day. In the event of a work overload, this can last up to 72 hours, but this remains occasional!

If your order is placed over the weekend, I'm most likely making potions or collecting mushrooms in the forest. Processing and shipping will therefore take place upon my return. 

To be a little more precise, all orders placed between Friday 6 p.m. and Monday 12 p.m. will be processed and shipped Monday afternoon and/or Tuesday.

Once your package has been dropped off at La Poste (or at a Relay Point), the shipping time varies:

In France and for Colissimo this is on average 2 to 3 working days.

For Mondial Relay (still in France) this is on average 3 to 4 working days.

Internationally this is on average 3 to 8 working days (excluding customs processing). 

In the French Overseas Territories this is on average 11 to 31 working days (excluding customs processing).

Although this is rare, it should be noted that I take no responsibility if shipping times take longer. It happens (again rarely) that an owl makes a detour or stops to nibble an earthworm along the way...

L'Impasse des Sorcerers cannot be held responsible in the event of late delivery, so shipping costs cannot be refunded if deadlines are not met.

For delivery outside the European Union, the sorcerer will have to pay customs duties or other taxes due when the products are imported. The related formalities are also the sole responsibility of the sorcerer. The wizard is solely responsible for checking the possibilities of importing the products ordered with regard to the rights of the territory of the country of delivery.

I did not receive an order confirmation email.

Emails are sent automatically after you place your order. Technology may be playing tricks on you. Indeed, scrolls are more reliable, but that's a whole other debate. 

Check that the email is not hidden in your junk mail or other categories in your mailbox.

If you still have nothing, please contact me at the email address: limpassedessorciers@gmail.com

How can I track my order?

Once your order has been placed on the site, you will receive an e-mail (remember to check your spam e-mails.).

This will contain your tracking number, allowing you to follow the flight of our owls in real time (it may still have a slight delay).

My order is damaged, what should I do?

If unfortunately your order has been mistreated by our owls, I invite you to contact me at the e-mail address: limpassedessorciers@gmail.com within 14 days from the delivery date (which is indicated on the tracking number).

I will make sure to find a solution with you for this incident!

My order is lost, what should I do?

Unfortunately, we are never safe from an error. Even wizards and owls have their faults...

But don't panic, your packages have a tracking number.

I advise you first to inquire directly with the carrier you have chosen (Colissimo or Mondial Relay).

If they cannot provide you with any information, please contact me at the following email address: limpassedessorciers@gmail.com

I will make sure to find a solution with you!

Please note: I do not assume responsibility if the shipping address has been entered incorrectly, be careful of errors during order validation.

How do I return my order?

You don't like an item, or the size doesn't suit you:

I'm sorry to hear that, however, I have a solution for you!

Indeed, to obtain a refund or an exchange, you have a period of 14 days (from receipt of your package).

If the 14-day period is exceeded, the order will neither be refunded nor exchanged. And you will be forced to pay the shipping costs again so that I can send your package back to you.

Returns are made through La Poste and you will have to pay the shipping costs yourself to return the order to me, these costs are not refundable.

Contact me via the following email: limpassedessorciers@gmail.com to explain your situation (if you would like a refund or exchange).

I will then give you the procedure to follow and I will send you the magic address of the store in order to make your return!!

Once the package is received, inspected, AND validated, I will issue a refund, or an exchange (to the extent that stocks allow, otherwise it will be a refund).

Refunds will be applied to your credit card or original method of payment.

Attention :

Products will be inspected upon return.

For a refund or exchange to be accepted, items must be returned in their original condition (new, with tags, and in their original packaging).

In addition, no refunds or exchanges are made on promotional items.

Another question ?

Please contact me at the following email address: limpassedessorciers@gmail.com

I will make sure to respond to you as quickly as possible.